eCase - Correspondence, SAR, FOI, PQ case management
H M REVENUE & CUSTOMS · United Kingdom
Key facts
- Contract value
- £939,762
- Awarded
- 11 Apr 2021
- Contract starts
- 18 Apr 2021
- Contract ends
- 18 Apr 2023
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| FIVIUM HOLDINGS LIMITED | £939,762 |
Description
The Services to be provided by the Supplier under the above Lot are listed in Framework Section 2 and outlined below: A Case Management system for the end to end management of all SAR, FOI requests, and Policy Mincoms cases with the ability to: - automate the majority of administrative work through the use of online forms and email scraping - store centralised guidance and letter templates to ensure cross-departmental consistency - provide a live overview of all cases in progress to facilitate effective resource allocation - set a retention period to ensure GDPR compliance within the system itself - store data securely and be cost effective - be agile to allow for any future legislative changes or changes to process - produce ad hoc statistics to monitor performance - facilitate ICO complaint handling - allow SLA's to be achieved and pinpoint the reason they are not It is anticipated that the requirement will be for approximately 100,000 cases
Categories (CPV)
- 72300000 Data services
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