FCA Handbook Website and Associated Services Replacement
Key facts
- Closing date
- 17 Dec 2021
- Contract starts
- 20 Oct 2022
- Contract ends
- 20 Oct 2025
- Procedure
- Other - .
- Buyer type
- Other public body
Description
The current Handbook website is maintained by a third-party Contractor who provides the following services: ⢠Monthly updating and consolidation of the Handbook online content plus Print-on-Demand services ⢠Management of subscription services for the Handbook ⢠Ad hoc updating and corrections to content on www.handbook.fca.org.uk as required. ⢠Management of periodic improvements to support the usability of the Handbook website based on user feedback ⢠Providing MI to the FCA for effective monitoring of service delivery and functions The Contractor currently uses database and content management solutions including XML editing and a pagination engine - all of which are contracted to third parties. The Hosting solution is provided by a third-party infrastructure provider. The current Service Support Desk is provided by an alternative third-party. Using an application that allows the FCA to report and track issues and incidents identified by users.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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