Provision of Mobilisation, Business Integration of New Analytics Software in to a New Platform
Department of Health and Social Care · London
Key facts
- Contract value
- £64,460
- Awarded
- 21 Jun 2021
- Contract starts
- 27 Jun 2021
- Contract ends
- 01 Oct 2021
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Davies Consulting & Managed Services Limited | £64,460 |
Description
To provide capability into the Trace National Contact Centre operational team to support the business integration of new call analytics software, Contact Lens, to work alongside the new telephony platform that will replace the legacy national trace system. Subject matter and strategic expertise is needed to lead the immediate business integration, develop the future strategic approach to maximise the opportunities presented by the new software including a plan to implement the resourcing structure required to manage, monitor and measure the quality of service delivered by trace national operations.
Categories (CPV)
- 72227000 Software integration consultancy services
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