Contact Centre Software (Microsoft 365 Platform)
Thrive Homes Limited · East of England
Key facts
- Estimated value
- £470,000
- Closing date
- 25 Oct 2021
- Contract starts
- 03 Jan 2022
- Contract ends
- 02 Jan 2028
- Procedure
- Open procedure (above threshold)
- Buyer type
- Housing
Description
Thrive wants to embark on a business transformation programme which will improve front and back end services for both customers and colleagues. The way in which the social housing sector makes use of IT is undergoing a radical change, often utilising cloud-based technologies that allow information to flow seamlessly throughout an organisation, ideally suited to an agile and mobile operating environment. Thrive's Strategic Framework includes strategic objectives for customers, staff, and technology. The strategic objectives of "a good place to work" wants to see more people work remotely and recognise that a "one size fits all" model doesn't meet the expectations of different generations. In respect of the technology the strategic objectives are to develop the role of technology to improve operational efficiency and effectiveness for both customers and staff. To meet these strategic objectives, it is clear that the number of different applications and it uses, as this complexity is hindering achievement of its strategic objectives, which is concentrated around growth, financial resilience, enhanced working environment and a fair deal for customers. In March 2021 Thrive's board agreed a business case to deploy the Microsoft 365 technology stack over a three-year programme in the form of an Enterprise Resource Planning tool replacing legacy systems. The procurement is underway for all solutions. It is anticipated that this contract will mobilise January 2022 with Go Live by April 2022.
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Categories (CPV)
- 48000000 Software package and information systems
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