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Tenfell
Awarded contract
Published 29 Sep 2021

Workforce Management (WFM) - a call centre workforce management solution and Quality Management (QM) - RM6100, lot 3a

HM Land Registry · United Kingdom

Key facts

Contract value
£816,944
Awarded
27 Sep 2021
Contract starts
13 Oct 2021
Contract ends
13 Oct 2023
Procedure
Call-off from a framework agreement (framework)
Buyer type
Central government

Awarded to

SupplierValue
Softcat plc£816,944

Description

Workforce Management (WFM) - a call centre workforce management solution to optimise resource management in the Customer Support Centre

Quality Management (QM) - to enhance the Customer Support Centre Agent performance - RM6100, lot 3a

Categories (CPV)

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