Independent debt advice service
Phoenix Community Housing · United Kingdom
Key facts
- Estimated value
- £35,000
- Closing date
- 19 Feb 2021
- Contract starts
- 31 Mar 2021
- Contract ends
- 31 Mar 2023
- Procedure
- Open procedure (below threshold)
- Buyer type
- Housing
Description
A two year contract for the provision of an independent debt advice service for Phoenix residents. A responsive appointment service is anticipated and will be expected to assist residents with resolution of debt matters in connection with (but not limited to): priority debts including council tax, non-priority debts, benefit challenges, benefit claims, possession claims and family/ housing/ legal matters. Scope of service to include: - Face to face, digital and telephone services delivered directly to residents - Carry out initial assessments - Build relationships - Case management - Provide advice and guidance on all debts - Give advice on budgeting - Advice on claiming correct benefits / entitlements - Family/housing/legal - Appeals - Resident workshops/training
Categories (CPV)
- 85312310 Guidance services
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