CR21013 Customer Experience Guidelines

The final date and time for the submission of bids is Tuesday 26th January 2021 at 14:00

**DO NOT apply directly to the buyer.**

All tender information MUST be submitted through the Delta eSourcing Portal.

Brief Description of Requirement

The Department for Business, Energy and Industrial Strategy (BEIS) is carrying out policy work looking at how best to enable and coordinate Smart Data initiatives. These are sector specific initiatives aiming to facilitate the secure sharing, upon request by the customer, of customer data with third party providers, who use this data to offer innovative services for the customer. This builds on the next steps announced in the Smart Data Review consultation response in September 2020 , and the launch of a cross-sector Smart Data working group. The working group brings together regulators and government departments currently involved in Smart Data initiatives in energy, communications, finance and pensions (see the Terms of Reference for more details).

The aims for the working group are to: • support the development and delivery of smart data infrastructure and standards for the benefit of consumers, particularly vulnerable consumers • where appropriate encourage commonality or consistency of approach across smart Data initiatives to enable interoperability and cross-sector innovations • improve efficiency by reducing duplication across smart data initiatives and re-using assets or resources from prior smart-data initiatives • develop practical recommendations for how smart data initiatives can be taken forward at pace.

Please ensure you review all attached information to ensure a full understanding of this requirement. All attachments can be found with the Document Uploads tab within the Delta eSourcing Portal.

This contract will be awarded based on the evaluation criteria set out in the ITQ document.

How to Apply

UK Shared Business Services Ltd (UK SBS) will be using the Delta eSourcing Portal for this procurement.

To register on the Delta eSourcing portal please use the link https://uksbs.delta-esourcing.com and follow the instructions to register.

If you are already registered on the Delta eSourcing Portal and wish to participate in this procurement, please use the link: https://uksbs.delta-esourcing.com and the follow the instructions to 'Login'

Once you are logged into the system you will be able to link yourself into this procurement using the Access Code: 4C6Y78U5R8

Please disregard any content in this notice that requests your organisation "to apply directly to the buyer" as this unfortunately a system generated error, that is outside of the Contracting Authorities control.

Additional information: DO NOT APPLY DIRECTLY TO BUYER

All submissions will be assessed in accordance with the Public Procurement Regulations that apply to this opportunity.

Responses must be received by the date and time in the tender documentation; responses received outside of the deadline or not sent via the Delta eSourcing portal will not be accepted or considered by the Contracting Authority further for this opportunity. Interested organisations should ensure that they allow a suffiency of time, prior to the deadline to allow all sections to be completed in full and any attachments to be uploaded.

As a user of the Delta eSourcing Portal you will have access to the Delta messaging service which facilitates all messages sent to you and from you in relation to any specific tender event. Please note that any and all information secured outside of the messaging service, shall have no merit or worth and should not be relied upon by any organisation submitting a response. Please note it is your organisations responsibility to access these messages on a regular basis to ensure you have sight of all relevant information applicable to this opportunity.

The Contracting Authority expressly reserves the right:

i. not to award any contract as a result of the procurement process commenced by publication of this notice;and

ii. to make whatever changes it may see fit to the content and structure of the procurement; and under no circumstances as part of your organisations participation in this opportunity, will the Contracting Authority be liable for any costs incurred by any organisation as a result. If the Contracting Authority decides to enter into a contract with the successful organisation , this does not mean that there is any guarantee of subsequent contracts being awarded. Any expenditure, work or effort undertaken prior to contract award is accordingly a matter solely for the commercial judgement of your organisation in doing so.

About UK Shared Business Services

UK Shared Business Services Ltd (UK SBS) brings a commercial attitude to the public sector; helping our contracting authorities to improve efficiency, generate savings and modernise.

Where UK SBS is not named as the Contracting Authority within the documentation, UK SBS will be acting as an agent on behalf of the Contracting Authority.

Our broad range of expert services is shared by our customers. This allows our customers the freedom to focus resources on core activities; innovating and transforming their own organisations.

For full details of our partner base please review the following link: http://www.uksbs.co.uk/services/procure/contracts/Pages/default.aspx