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Tenfell
Awarded contract
Published 15 Nov 2024

NHS 24 Contact Centre Customer Relationship Management System

NHS 24 · Scotland

Key facts

Contract value
£40,000,000
Awarded
12 Oct 2024
Procedure
Competitive procedure with negotiation
Buyer type
Health

Awarded to

SupplierValue
Coforge UK Ltd£40,000,000

Description

The NHS 24 Digital Transformation Programme requires replacement of several of the information technology solutions used to deliver services to patients in Scotland. This award is to appoint a service integrator and software solutions to provide an integrated Contact Centre (CC) and Customer Relationship Management (CRM) solution. These are the two main systems NHS 24 uses to interact directly with people who have urgent medical needs and are essential for us to effectively triage them safely.

Categories (CPV)

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About NHS 24

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Published by the buyer on Public Contracts Scotland (Open Government Licence v3.0). Always read the original notice before responding.