Annual Maintenance, Support and Development of the Dounreay Environmental Sample Management System
CTM Portal for the NDA Shared Services Alliance · United Kingdom
Key facts
- Estimated value
- £90,000
- Closing date
- 29 Jul 2021
- Contract starts
- 31 Aug 2021
- Contract ends
- 31 Aug 2024
- Procedure
- Open procedure
- Buyer type
- Other public body
Description
The scope of services for this contract includes the following activities: Maintenance Services The Consultant shall: ⢠Provide and update technical documentation for the system ⢠Maintain and manage the renewal of the annual licensing (on behalf of the Employer) required for operating the following software from May 2022 until contract end: o Filemaker Pro (Server and Employer) o MBS FileMaker Plugin (20 seats) o MSB Plug-In - Server o LibXL Windows o 360Works MirrorSync (10 seats) ⢠Proactively maintain the current application and installation via remote access to a virtual server owned by the Employer to ensure efficient operation and data storage. ⢠Resolve any issues or defects reported by the Employer ⢠Ensure security updates and upgrades are applied in a timely manner to protect the integrity of the system ⢠Rectify and action any security defects that are identified through proactive vulnerability scanning and system health checks ⢠Have and maintain development and online mapping servers held under the Consultant's control.
Support Services The Consultant shall: ⢠Provide a technical capability to ensure that the system is always functioning correctly and resolve issues promptly. ⢠Provide a telephone/video conference support service to resolve operator issues ⢠Provide a dedicated support contact for urgent issues ⢠Provide an incident handling procedure including an escalation process ⢠Provide a quarterly/annually report on the incidents that have been raised and status of resolution, adherence to service level agreement below. ⢠Ensure all support services are responded to within 4 hours and resolved within 2 day as the agreed SLA
Development Services The Consultant shall ⢠Develop new processes, as directed by the Employer, to increase the functionality and scope of the system ⢠Develop improvements to the existing system, as directed by the Employer. ⢠Follow change control procedures as specified and documented by the Consultant to maintain the integrity of the system ⢠Provide a quarterly/annual report on the system changes within that period and the time spent on delivering these development changes. ⢠Develop based on secure software standards, provide assurance of adherence ⢠Develop testing cycle to ensure stability and erroneous code does not impact on the availability and security of the system
Categories (CPV)
- 48150000 Industrial control software package
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