Request for Tenders for the establishment of a Single Member Framework Agreement for the Provision of ICT Managed Services 2026-30 [609]
Commission for Regulation of Utilities · Ireland
Key facts
- Awarded
- 04 May 2026
- Contract starts
- 04 May 2026
- Contract ends
- 04 May 2030
- Procedure
- Open procedure (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Qualcom | — |
Description
The CRU intends to appoint a single Managed Service Provider (MSP) through this Services Framework Agreement to deliver comprehensive ICT Managed Services. This will encompass the ICT Service Desk, Managed Security Operations Centre (SOC) as a Service, the provision of optional dedicated support resources, and ad-hoc professional service resources to assist with a range of ICT projects and some operational activities. The appointed Service Provider will be responsible for delivering all necessary technical support and expertise to manage the CRU’s ICT needs, covering infrastructure, cloud services, both physical and virtual systems, as well as applications and services across Levels 1, 2, and 3. The framework agreement will initially run for two years, with the possibility of two further 12-month extensions, up to a total maximum duration of four years. The ICT Managed Services and SOC Services provided under this Services Framework Agreement will be needed continuously for the entire duration of the contract. Optional dedicated resources and ad-hoc project work will be engaged as required, with such assignments awarded through agreed Statements of Work (SoWs) at the sole discretion of the CRU.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
- 72100000 Hardware consultancy services
- 72110000 Hardware selection consultancy services
- 72120000 Hardware disaster-recovery consultancy services
- 72130000 Computer-site planning consultancy services
- 72140000 Computer hardware acceptance testing consultancy services
- 72150000 Computer audit consultancy and hardware consultancy services
- 72200000 Software programming and consultancy services
- 72210000 Programming services of packaged software products
- 72211000 Programming services of systems and user software
- 72212000 Programming services of application software
- 72212211 Platform interconnectivity software development services
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