2021-085 Consumer research on reducing credit balance mutualisation
OFGEM · London
Key facts
- Closing date
- 08 Jul 2021
- Contract starts
- 29 Jul 2021
- Contract ends
- 29 Jan 2022
- Procedure
- Open procedure (below threshold)
- Buyer type
- Central government
Description
Qualitative research with domestic energy customers to understand their views and understanding of credit balances to understand preferences around over payments of direct debits and explore the option for suppliers to refund any surplus over payment
Categories (CPV)
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