Lean Consultancy
Stonewater Limited · United Kingdom
Key facts
- Estimated value
- £90,000
- Closing date
- 14 Jun 2019
- Contract starts
- 31 Jul 2019
- Contract ends
- 31 Jul 2020
- Procedure
- Open procedure (below threshold)
- Buyer type
- Housing
Description
Key, strategic themes for Stonewater are Business Excellence and Customer Experience. By operating efficiently, we can provide more affordable housing, and having effective and consistent services will improve the customer experience and satisfaction with our services.
In 2018 Stonewater carried out a Lean review of its Income Collection processes and in 2019 there is a strong desire to focus on the other priority operational service delivery areas of Responsive Repairs, Lettings and Complaints Management.
In April this year, Stonewater undertook an internal restructure to form a Customer Experience Directorate focussed on creating a customer centric organisation, which puts our customers at the heart of how we design and deliver services. Lean reviews of key service areas will ensure we design efficient, consistent processes across all the teams who contribute to the customer experience.
Stonewater's Lean review of Income Collection was a single procurement exercise to fulfil a 'proof of concept' approach. We now wish to deliver a further series of lean reviews in 2019/20 and seek to appoint a lean consultancy partner to deliver this phase. We are looking for consistency of delivery and economies of scale across all 3 reviews, and if possible an element of alignment with the lean methodology used for the income review.
At this stage of our lean journey we are not looking to implement an organisation wide lean cultural transformation, although we do expect that the teams involved in the 3 functional reviews learn lean principals and tools to apply to local continuous improvement. The selected supplier should therefore look to work closely with those individuals to provide the tools required for this continuous improvement journey.
Additional information: All details of the tender can be found through the Delta eSourcing portal https://www.delta-esourcing.com/ using access code 73E54253W3
All questions relating to the project or the tender documentation should be directed through the message centre available on the portal.
Categories (CPV)
- 79000000 Business services: law, marketing, consulting, recruitment, printing and security
Similar open tenders
Provision of Conversion Support Services for Student Recruitment for Glasgow Caledonian University
Location: ScotlandBuyer: Glasgow Caledonian University
Open tenderCloses 4 Dec, 202630 daysValue £800.00kSource Find a TenderThe University is seeking a Contractor for the Provision of a Conversion Partner who is equipped to provide a bespoke data driven, measurable series of conversion solutions through expertise in the HE sector.
ID 6592875 - DAERA - LMC - The provision of certification services to the Northern Ireland Beef and Lamb Farm Quality Assurance Scheme (NIBLFQAS)
Location: Northern IrelandBuyer: The Livestock and Meat Commission for Northern Ireland
Open tenderCloses 8 Dec, 202634 daysValue £10.84mSource Find a TenderThe Livestock and Meat Commission (LMC) requires the continued provision of certification services for the Northern Ireland Beef and Lamb Farm Quality Assurance Scheme (FQAS). FQAS plays a critical role in providing assurance regarding animal welfare, food safety and environmental standards and supports market access f
ENQ1406 - LED Screens, Staging, PA Equipment and Lighting Equipment for Derby LIVE Events
Location: East MidlandsBuyer: Derby City Council
Open tenderCloses 11 Nov, 20267 daysValue £95.00kSource Find a TenderThis quotation is for the supply, installation and de-rig of staging, LED screens, PA and Lighting equipment for Derby LIVE Events. **Please note this procurement has been reserved to suppliers with substantive business operations within the administrative boundary of Derby City Council. The Council is committed to sup
Multi-Supplier Framework Agreement for Management Systems Audit Services, Services Relating to Dispute/Claims Advice and Cost Estimation and Quantification Services
Location: ScotlandBuyer: Transport Scotland
Open tenderCloses 4 Dec, 202630 daysValue £14.40mSource Find a TenderTransport Scotland, on behalf of Scottish Ministers, has identified a need to procure services to support the delivery of infrastructure projects across Scotland. The services that have been identified include undertaking audits of Transport Scotland’s contractors' management systems (including their subcontractors) on
Media Literacy Social Return on Investment
Location: United KingdomBuyer: Ofcom
Open tenderCloses 3 Dec, 202629 daysValue £120.83kSource Find a TenderOfcom has a requirement for a Social Return on Investment (SROI) analysis which provides a framework for systematically assessing the value of Media Literacy in the UK. This should be a robust, evidence-based assessment of social and economic costs and benefits of investing in Media Literacy. The report will need to us
CPU 8129 - Right to Buy Valuation Framework
Location: East MidlandsBuyer: Nottingham City Council
Open tenderCloses 11 Nov, 20267 daysValue £297.00kSource Find a TenderNottingham City Council is looking to procure a suitably qualified and experienced agency to carry out Right to Buy valuations on properties subject to applications via the Right to Buy scheme submitted by tenants of Nottingham City Council. Full details of the scope of service can be located in the contract specificat