Consultancy support on developments for Salesforce Customer and Relationship Management
British Council · London
Key facts
- Closing date
- 28 Mar 2019
- Contract starts
- 15 Apr 2019
- Contract ends
- 31 Oct 2019
- Procedure
- Open procedure (below threshold)
- Buyer type
- Central government
Description
At the heart of the British Council's success is customer and relationship management ("CRM"). This has a significant impact on our culture, teams, internal and external approaches, as well as 'systems' elements including: knowledge management, contact management, customer data, sales & marketing, and evidence which drives new product specification.
We are now seeking specialist consultancy advice on the following range of topics in relation to further developments in the implementation of Salesforce CRM at the British Council: ⢠An archiving solution ⢠Developing a Business Case for the introduction of Marketing Cloud / Pardot, and Google Analytics ⢠A proposal / pilot for Office 365 integration ⢠Input into requirements for a procurement exercise pilot for a Cloud Telephony solution for customer service, from the perspective of its integration with Salesforce CRM ⢠Campaign functionality
Additional information: Please register an account on the British Council procurement portal: https://in-tendhost.co.uk/britishcouncil/aspx/Home
Once you have an account you will be able to express an interest in this tender, the tender pack will then be available to download.
Categories (CPV)
- 72212445 Customer Relation Management software development services
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