Relations Management System to host PPC
Business Energy and Industrial Strategy · United Kingdom
Key facts
- Contract value
- £111,229
- Awarded
- 25 Apr 2021
- Contract starts
- 02 May 2021
- Contract ends
- 02 May 2025
- Procedure
- Single tender action (below threshold)
- Buyer type
- Utilities & transport
Awarded to
| Supplier | Value |
|---|---|
| Civica UK Limited | £111,229 |
Description
We need to procure a case management system to host the Prompt Payment Code signatories, manage enquiries and integrate with our website via forms. The system will need to be separate from our existing case management system which is used to manage the SBC complaints and enquiries. We need this because the code is voluntary and is separate from our statutory responsibilities and that data needs to be maintained separately. We are currently managing our signatories through outlook and the number of emails stored in outlook have made the system unstable. We are receiving a large number of emails and we need a case management system to maintain and store this information on. We need a Case Management System which will store our signatories information and maintain our action plans. The system will need to be adaptable in the future and will need to be able to produce management information reports. We will need to integrate our case management system with our website which will allow companies to contact us via our website and we can manage the enquiry directly through our case management system. iCasework is the most suited supplier through crown commercial service framework as we will be able to develop the case management system to our own needs and we will be able to use the system as a database which is what we require.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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