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Tenfell
Awarded contract
Published 24 Sep 2019

Provision of Client Survey on Quality and Impact of Trade Services

Department for International Trade · United Kingdom

Key facts

Contract value
£1,178,695
Awarded
20 Mar 2017
Contract starts
11 May 2017
Contract ends
31 Aug 2021
Procedure
Open procedure (above threshold)
Buyer type
Central government

Awarded to

SupplierValue
Kantar—

Description

The Department for International Trade (DIT) has a number of key corporate targets that it reports on. These targets relate to the quality of the support and advice given and firms' satisfaction with the service received. Performance against these targets has been measured to date through the Performance & Impact Monitoring Survey (PIMS). As part of the transformation of UKTI (now International Trade & Investment (ITI) within DIT) an in-depth review of PIMS has been recently undertaken.

DIT wants to build on PIMS while introducing amendments to operation and approach to strengthen the end product in the key areas highlighted in the PIMS review. Alongside performance monitoring there is also a need to collect robust data on the reported impact of DIT services. DIT proposes to run two separate but related surveys to cover monitoring and reported impact, to be let out as a single contract. The contract will cover the financial year 2017-18 with an option for extension to cover one or two further financial years. Proposals should be costed accordingly to reflect these options.

Categories (CPV)

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