eCase Correspondence Complaints case management system 2021
Department for Work and Pensions · London
Key facts
- Contract value
- £1,665,140
- Awarded
- 28 Mar 2021
- Contract starts
- 31 Mar 2021
- Contract ends
- 31 Mar 2026
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Fivium Limited | £1,665,140 |
Description
Digital had a requirement to replace the system (Comet) supporting Ministerial Correspondence (MC), Parliamentary Questions (PQs) and Freedom of Information (FoI) requests. Although the overall caseload is a tiny proportion of DWP's correspondence the targets are monitored closely by Ministers, Cabinet Office, the Information Commissioner (FOI) and Parliament's Procedure Committee (PQ's). Delays processing cases would therefore have significant reputational and legal impact on DWP and its Ministers.
Deliver business efficiencies and enhanced service to Ministers through improved system performance and functionality GDPR compliance A flexible and secure case management system designed specifically for Public Sector. The service enables a single platform for management of Freedom of Information (FOI), SARs, Ministerial Correspondence (MC), Parliamentary Questions (PQ), Letters, Complaints, Court Orders, and Investigations.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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