Customer Advisor AA 308

Customer Advisor Hours: 37 hours per week, to be agreed with the manager Start Date: ASAP for 3 Months Rate of Pay: Band D 10.54 per hour (PAYE) Contract Type: Agency Location: Sandwell Council House, Freeth Street, Oldbury

Job Description and Personnel Specification are attached, which also provides more information above the role.

Brief description:

To facilitate the delivery of service for inbound customer contacts through multiple communication channels which include, face-to-face, telephone, written and e-mail communication. To contribute to the Business Units ability to comply with legislation, office practices, Service standards, Council Policies and contractual obligations within the administration of Revenues and Benefits. To support the team assigned to on a day to day basis. To support the team leader in planning and overseeing the team's performance in line with the framework of legislation, best practice and local policy. Must have knowledge of the Northgate System Data Base for Revenue and Benefits (this is an essential requirement for this role). Must have a background knowledge of Revenue and Benefits (ie Council Tax Legislation) A minimum of 4 Grade C GCSE's or equivalents, to include English and Maths Experience of working in a front line customer focused environment. Knowledge of Microsoft Office products, such as Word.

Must be able to start within a week. Working Hours:- 37 hours per week Monday, Tuesday, Thursday and Friday 8.30am to 5.00pm Wednesday 9.00 to 5.00pm

Please can the agencies send over a CV, 2x up to date references, copy of Terms and Conditions Please note this advert is also out with our Master Vendor The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.

From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents you will be required to opt in.

For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Friday 30th August 17:00

Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc

You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on "Tenders" to list all the current opportunities. Once you have found the relevant opportunity you should click on "View Details" in order to Express Interest.

Closing date for submission of quotations is Friday 30th August 2019 at 5PM

Delivery Notes

The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc

You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on "Tenders" to list all the current opportunities. Once you have found the relevant opportunity you should click on "View Details" in order to Express Interest.

Closing date for submission of quotations is Friday 30th August 2019 at 5PM

Is a Recurrent Procurement Type? : No