PI1301047-Provision of a Retail Management System

The House of Commons (HoC) and The House of Lords (HoL) are looking for a new end-to-end integrated Retail Management System (RMS) encompassing all the components of a commercial off-the-shelf (COTS) RMS solution. The Houses of Parliament have a 'cloud first' policy and are therefore looking to procure a cloud-based solution. 

There is an Electronic Point of Sale (EPoS) aspect to the existing solution and Parliament is exploring technological possibilities with a minimal on-premise footprint. Parliament is looking for a resilient system which can operate on a 4G network and can handle both business and technical issues in a user-friendly and efficient manner.

The new RMS will need to work in conjunction with Parliament's e-commerce platform - Shopify, the change of the front-end e-commerce platform is out of scope.

The new RMS will also need to integrate with Parliament's finance system (Agresso), which is achieved via a middleware solution (BizTalk). The solution also needs to be flexible enough to enable pop-up trading on and off the Parliamentary estate.

Although this is a joint House of Commons and House of Lords contract the HoL retail shop will not be included in Phase 1 of this project, however, it is intended that they will join at some point in the future - Phase 2. The HoL RMS and EPoS are out of scope for this project. Should the HoL join the RMS it will be treated as a like for like solution as detailed in this Invitation to Tender. HoL would be set up as an 'additional location' on the same instance of the RMS, based on the current scale of the HoL retail operation: 3 staff and 2 EPoS.

Additional information: The ITT documents will be accessible at the Houses of Parliament's e-procurement portal: http://in-tendhost.co.uk/parliamentuk. Tender submissions must be uploaded to the e-procurement portal; electronic responses submitted via e-mail are not acceptable. To access these documents select the tender reference PI1301047 in the 'current tenders' list, click on the 'view tender details' and express interest by clicking on the button provided. You will need to register your company details, thereafter you will be issued with a username and password. If you have previously registered with In-Tend, please follow the link shown which will redirect you to the home page where you can log on using your existing username and password to collect the tender documents. If you have registered and forgotten your username and password, click on the 'forgotten password' link on the In-Tend homepage. Please keep this username and password secure and do not pass it to any third parties. If you are experiencing problems, please contact the PPCS Business Support team via email: [email protected] or call +44 (0)207 219 1600 for further assistance. You are advised to allow sufficient time when responding to this ITT, and for the full uploading of documents, prior to the closing date of 12.00 noon UK time on 17th of July 2019. Late tenders will not be accepted. If you are uploading multiple documents you will have to individually load one document at a time or you can opt to zip all the documents in an application such as WinZip or WinRAR.

Is a Recurrent Procurement Type? : No