Specification of Big House Website Development and Ongoing Maintenance

Creative Quarter Big House Requirement: Craft Website Development and Ongoing Maintenance

The first phase of the Big House project ran for 3 years until September 2019, and we are now in the next 3 year phase. We are required to tender for the continuation of website development and hosting, to comply with ERDF procurement rules.

The Creative Quarter Company, as the lead partner in the Big House, invites applications from specialist website developers to provide support and updates to the Big House website, for the duration of the project which runs until September 2022.

The existing Craft website has been up and running for a while, and the project partners have identified improvements and updates to improve functionality of the website, in terms of upgrading to Craft 3, automating various processes, integration with our Salesforce CRM system, and providing additional content areas, such as a resource/document library. We need improved functionality so that partners can easily generate and upload content themselves.

There is also associated work involved, in terms of social media platforms linked with the Big House website. The website needs to integrate and work with the existing Big House social media channels - Twitter, Facebook, Instagram, LinkedIn and YouTube.

We send out monthly e-newsletters for The Big House using MailChimp. The Big House website must reflect the existing Big House brand, and be compliant with European publicity requirements. The style, design, tone of voice and language is agreed with the Big House project partners.

The website must continue to be: • Formatted for mobile access • Coded for Google Analytics • SEO optimised

We will need to produce monthly reports on site activity that will enable us to identify the nature of the site traffic and review content accordingly

We require managed hosting, with advice and technical support available to enable us and our external partners to update and add content to the site on an ongoing basis.

We do not have technical (coding) expertise in-house and so will need technical advice and support from time to time. However we wish to manage the site content ourselves. CQ will own the copyright and intellectual property of the website and any products developed. A budget has been identified, which allows for immediate improvements to be undertaken to the site, and then ongoing monthly payments for maintenance and update.

You will need to provide your costs - in terms of daily and hourly rates - for: • Website updates • Ongoing support and hosting • Associated design work

The price offered is to be fixed for the duration of the contract until end of September 2022.

Note that the value of this tender is below £10,000 over 3 years, but we are required to advertise the tender on Contracts Finder to comply with ERDF procurement guidelines on extension projects.

Please note that the project is subject to confirmation of ongoing core funding at March 2020, 2021 and 2022.

Additional information: You can find out more about The Big House programme here www.bighouse.org.uk

For any specific queries relating to this opportunity please contact Sinéad Bevan, Creative Quarter Big House Marketing Manager by email: [email protected] or by telephone 0115 7100107.

TENDER SUBMISSION The deadline for submissions is 5pm on Friday 31st January 2020 by email to [email protected]

Please mark your email clearly with the subject: The Big House RFQ: Website Development and Ongong Maintenance

Your submission, which must be in the format provided, will include: • Details of previous contracts demonstrating track record in website development - provide links to relevant websites • References from at least 2 previous clients • Up-to-date contact details • Your daily and hourly rate fee. Note that no travel, administrative time, subsistence or expenses will be paid in addition so please factor those into your fee.

SELECTION CRITERIA Selection of provider will be by panel of Creative Quarter staff and considered according to the following selection criteria:

1) Capability and Quality (70%) 2) Price (30%)

Capability and Quality will include consideration of: • Demonstrable experience of web design, build and development • Experience of Craft CMS • Experience of website hosting • Experience of Social Media integration • Experience of measurement and tracking site performance • Experience of Salesforce CRM integration • Collaborative working style • Creative thinking • Knowledge and understanding of the D2N2 area • Knowledge and understanding of the needs of SMEs - particularly in the CDl* sector

*Government definition of Creative & Digital Industries (CDI): Advertising and marketing; Architecture; Crafts; Product, graphic and fashion design; Film, TV, video, radio and photography; IT, software and computer services (including games and apps); Publishing; Museums, galleries and libraries; Music, performing and visual art

We will contact you within 2 weeks of the deadline to inform you if you have been shortlisted for interview.