Companies House Contact Centre
Companies House · Wales
Key facts
- Contract value
- £6,900,000
- Awarded
- 09 May 2019
- Contract starts
- 01 Nov 2019
- Contract ends
- 31 Oct 2022
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Serco Ltd | £6,900,000 |
Description
Please note that this transparency notice is for information purposes only.
5.1 The list of 'in scope' products and services the Supplier shall provide are as follows:
5.1.1 Inbound contact (including the ability to manage all interactions through the medium of Welsh at all times);
5.1.2 Staff recruitment, training (supplemented by specific training by the Customer as required) and quality assurance, which will be audited quarterly; 5.1.3 Reporting and analytics; 5.1.4 Telephony Platform (Cloud Based); 5.1.5 Computer Telephony Interface (CTI) and Automatic Call Distributor (ACD) solution; 5.1.6 Voice Circuits (SIP Channels); 5.1.7 Email Handling System 5.1.8 Other supporting infrastructure for operation of Contact Centre; 5.1.9 Recommendations for transitioning to digital channels, predicated on key drivers in; and 5.1.10 Periodic ad-hoc requests.
Categories (CPV)
- 79512000 Call centre
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