Mediation and Disagreement Resolution Services for Children and Young People aged 0 to 25 years with SEND and their parents/carers
Staffordshire County Council · West Midlands
Key facts
- Contract value
- £208,000
- Awarded
- 20 Feb 2019
- Contract starts
- 30 Jun 2019
- Contract ends
- 30 Jun 2023
- Procedure
- Open procedure (below threshold)
- Buyer type
- Local government
Awarded to
| Supplier | Value |
|---|---|
| Global Mediation | — |
Description
Staffordshire County Council wishes to commission high quality independent Mediation and Disagreement Resolution Services for Children and Young People aged 0 to 25 years with SEND (Special Educational Needs and/ or Disabilities), and their parents/carers, who are resident within Staffordshire.
The successful Provider must offer an independent, impartial and responsive Service to deliver the statutory requirement to offer a Mediation and Disagreement Resolution Service in accordance with the Special Educational Needs and Disability Code of Practice: 0 - 25 years, January 2015.
The successful Provider will be expected to:
Promote the positive aspects of mediation and disagreement resolution as an opportunity to resolve disagreements before an appeal to the First Tier Tribunal;
Provide Mediation Advisors who have received accredited mediation training and are registered or working towards registration with the College of Mediators and Civil Mediation Council;
Have significant knowledge of the legislative framework relating to SEND;
Work in accordance with the SEND Mediation Standards produced by the College of Mediators and the Civil Mediation Council with the Support of the Department for Education;
Work effectively with children and young people with SEND, parents/ carers and the Local Authority;
Provide appropriate mediation certification to parents/ carers within prescribed timescales;
Report on progress and provide detailed performance management information to the Council, including feedback from service users;
Have a local presence within Staffordshire and an understanding of the diverse nature of the County;
Ensure that the Mediation and Disagreement Resolution Service is made available to children and young people, parents/ carers on a flexible 37 hours a week basis across Staffordshire and that any information provided is in a range of accessible formats.
The tender opportunity will be undertaken through the Authority's e-tendering system Proactis https://supplierlive.proactisp2p.com
Suppliers should register their interest for this tender opportunity by searching under reference IA1478.
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