ICT12804 - Core Support Services
Transport for London · London
Key facts
- Contract value
- £26,889,000
- Awarded
- 29 Oct 2019
- Contract starts
- 31 Mar 2020
- Contract ends
- 31 Mar 2024
- Procedure
- Negotiated procedure
- Buyer type
- Utilities & transport
Awarded to
| Supplier | Value |
|---|---|
| Computacenter (UK) Limited | £26,889,000 |
Description
Delivery of: ⢠Service Desk and Desk Side Support services, including support for Customer Information Screens, Audio/Visual equipment and Meeting Rooms. ⢠continuity of service for TfL; ⢠the technical resources for its services that TfL needs as and when required ⢠service performance to agreed service levels; ⢠improvements to existing services in line with business requirements and TfL's strategic direction; and ⢠recommendations/guidance on leveraging new technology and/or ways of working to further optimise TfL's Core Support Services. ⢠Platform to enable the objectives outlined in section 2.5 to be achieved.
Drivers for Change Adoption of: ⢠a CSS Contract model that, where applicable, is based on the principles of joint working, collaboration and co-operation, and which is designed to provide opportunities for TfL and the Supplier to work together openly, delivering continuous product/service improvement and innovation; ⢠industry best practice standards; ⢠standard best practice tools, seamlessly integrated across the supply configuration chain, delivering effective monitoring and management reporting; ⢠to reduce costs; and ⢠to improve the service for TfL's customers.
During the term of the Contract, and aligned with TfL's strategic direction, TfL may engage with the successful Bidder to review and potentially provide additional services from the Bidder. These potential services are not included in the current contract scope but may be requested via the Change Control Procedure. These potential services will not be evaluated or priced as part of this ITN. The detail, or timeframes, for these potential services cannot be fully detailed at present but the potential scope of the services encompasses all the core transactional activities performed by the Technology Service Operations (TSO) team within TfL. The TSO team is responsible for the full end to end support of IT services (business and technical) provisioned within TfL. This covers all the stages of service lifecycle, from inception/planning, through design, build, transition, operation, maintain, optimise and ultimately decommission.
Categories (CPV)
Similar open tenders
The Recovery of Enforced Vehicles on the Highways, Fleet Vehicles and Plant
Location: Yorkshire and the HumberBuyer: City of Bradford Metropolitan District Council
Open tenderCloses 1 Dec, 202627 daysValue £1.67mSource Find a TenderThe Council is seeking a Contractor for the provision of vehicle recovery services, plus the recovery of other items on behalf of the Council. The Contract will be divided into the following 2 lots: Lot 1 – Recovery of vehicles seized by the Council. Lot 2 – Recovery of Council vehicles. The Contractor will be required
Digital Connectivity Programme - 1gb Broadband Install and Service Delivery
Location: ScotlandBuyer: North Lanarkshire Council
Open tenderCloses 8 Dec, 202634 daysValue £85.45mSource Find a TenderNorth Lanarkshire Council (the “Council”) is undertaking a major digital transformation programme to deliver gigabit capable broadband connectivity to approximately 37,000 Council owned social housing properties across the authority area. The programme is a core component of the Council’s Digital Connectivity Masterpla
Testing, Maintenance, Servicing and Repair of Air Compressors and Ancillary Compressed Air Equipment
Location: Yorkshire and the HumberBuyer: City of Bradford Metropolitan District Council
Open tenderCloses 18 Nov, 202614 daysValue £75.00kSource Find a TenderThe Council has an estate of approximately 450 properties across the district covering a range of property types including (but not limited to) offices, schools, libraries, leisure centres, residential homes, private residences and commercial premises. All bidders shall note that due to the Councils property realignmen
Term Service Contract for the Installation, Maintenance, Periodic Inspection and Servicing of CCTV Systems
Location: Yorkshire and the HumberBuyer: East Riding of Yorkshire Council
Open tenderCloses 9 Dec, 202635 daysValue £672.00kSource Find a TenderInstallation, maintenance and periodic inspection and testing of Closed Circuit Television Systems (CCTV Systems) in various occupied operational council properties located within the geographical boundaries of the East Riding of Yorkshire.
UOW1003 Lightning Protection Service & Maintenance
Location: West MidlandsBuyer: University of Worcester
Open tenderCloses 2 Dec, 202628 daysSource Find a TenderThe purpose of the contract is to provide routine service and maintenance of Lightning Protection Systems across the University of Worcester Estate, the contract will also cover any refurbishment & or repair works on a required basis. For more information please register on the University of Worcester In-Tend portal: h
Life Safety System (LSS) Inspections, Servicing and Associated Maintenance, Upgrades and/or Repairs
Location: IrelandBuyer: Tuath Housing Association Ltd
Open tenderCloses 9 Dec, 202635 daysValue €5.00MSource TEDTuath Housing Association invites tenders from suitably qualified and experienced electrical contractor to undertake Life Safety System (LSS) inspections, servicing and associated maintenance, upgrades and/or repairs on selected Tuath Housing Association properties. This initiative is part of an ongoing asset managemen