Review of the Rail Ombudsman
OFFICE OF RAIL AND ROAD · London
Key facts
- Estimated value
- £75,000
- Closing date
- 03 Jan 2020
- Contract starts
- 20 Jan 2020
- Contract ends
- 20 Apr 2020
- Procedure
- Open procedure (below threshold)
- Buyer type
- Central government
Description
The purpose of this research is to ensure that the Rail Ombudsman continues to provide a timely and effective means of redress for consumers. It should review the operation of the Rail Ombudsman scheme against the terms on which it was appointed, current best practice, and the reporting relationships between the Rail Ombudsman and the relevant parties.
Categories (CPV)
- 73110000 Research services
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