Provision of a IT Help Desk (Service Desk) For Rotherham Doncaster and South Humber NHS FT
Rotherham Doncaster and South Humber NHS Foundation Trust · Yorkshire and the Humber
Key facts
- Estimated value
- £100,000
- Contract starts
- 24 May 2019
- Contract ends
- 07 Jan 2024
- Buyer type
- Health
Description
The Health Informatics department has reviewed its current Service desk toolset (BMC Track-IT) to determine if it is fit for purpose to meet the future requirements of the department, the Trust as a whole and the external partners that Health Informatics department support After the review, it has been recommended and approved that the toolset is replaced with an Integrated Service Management System. Major aims of the Integrated Service Management system will be to save Trust staff time whilst requesting IT and other corporate services functions, such as HR and Training, reducing the number of contacts required and implementing automated workflows. It is acknowledged that increasing the departments alignment to the ITIL framework is essential for the department to cope with the demands of becoming increasingly efficient and providing increasing value to the Trust and our external customers. Further adopting and strengthening ITIL processes is a key work stream contained within the RDaSH ICT Work Programme Schedule which is designed to deliver the Information Communication & Technology Strategy 2016 - 2021. Replacing the current tool set is seen as key requirement to achieve this. Below is a list (not exhaustive) of some of the key feature that the system should be able to deliver Self Help Portal (Including IT, HR, Estates etc) Workflow or process engine Integrated configuration management database Discover / deployment / licensing technology / Asset Management Business Integration Event Management module Incident Management module Request fulfilment module Problem management module Release management module Access management module Integrated Known Error Database Active directory integration Phone / tablet apps ) Ability to manage multiple SLA's CRM - Customer Relationship Management Phone system integration Reporting - Custom Reporting - Scheduled
Categories (CPV)
- 72253000 Helpdesk and support services
Similar open tenders
Supply and Support of Integrated Workplace Management System
Location: ScotlandBuyer: North Ayrshire Council
Open tenderCloses 7 Dec, 202632 daysSource Find a TenderNorth Ayrshire Council (NAC) is seeking to procure a cloud-hosted Integrated Workplace Management System (IWMS) to replace its existing Computer Aided Facilities Management (CAFM) solution. The new solution will provide a single, integrated platform to support the management of the Council's operational property portfo
CA18633 - Chesterfield College - Provision of a Finance System
Location: East MidlandsBuyer: Chesterfield College
Open tenderCloses 2 Dec, 202627 daysValue £280.00kSource Contracts FinderChesterfield College -Tender for the Provision of a Finance System To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA18633. Not registered: Visit https://suppliers.multiquote.com then register and quote CA18633 as the reason for registration. Any queries
Ireland West SDZ Designated Activity Company DAC is seeking consultancy services to support the development of an Aviation Circular Economy Hub at Ireland West Airport Knock.
Location: IrelandBuyer: Mayo County Council
Open tenderCloses 24 Nov, 202619 daysValue €125.00KSource TEDMCC are publishing this competition on behalf of Ireland West SDZ Designated Activity Company. The brief is to undertake the market validation, technical, commercial and operational planning development work necessary to establish the proposed Hub’s viability. The tenderer shall identify an appropriate operating model
EMMS Cyber Security SME Support Programme
Location: Yorkshire and the HumberBuyer: Lincolnshire County Council
Open tenderCloses 18 Nov, 202613 daysValue £65.00kSource Find a TenderIndustrial Cyber Security pilot programme aimed at improving cyber resilience readiness within SME manufacturing businesses. This exercise is being led by the LCC on behalf of Leicestershire, Nottinghamshire, Derbyshire, Northamptonshire, and Greater Lincolnshire.
Digital Connectivity Programme - 1gb Broadband Install and Service Delivery
Location: ScotlandBuyer: North Lanarkshire Council
Open tenderCloses 8 Dec, 202633 daysValue £85.45mSource Find a TenderNorth Lanarkshire Council (the “Council”) is undertaking a major digital transformation programme to deliver gigabit capable broadband connectivity to approximately 37,000 Council owned social housing properties across the authority area. The programme is a core component of the Council’s Digital Connectivity Masterpla
The Spencer Academy Trusts Microsoft Licensing & Support Services
Location: East MidlandsBuyer: THE SPENCER ACADEMIES TRUST
Open tenderCloses 23 Nov, 202618 daysValue £525.00kSource Find a TenderSpencer Academies Trust is seeking a suitably qualified supplier to provide Microsoft Licensing and Support Services. The contract will include the provision, management and support of the Trust's Microsoft licensing estate, including Microsoft 365 A3 and Microsoft 365 A5 licensing, licence administration, subscription