Senior Consultant on Consumer Policy
The Water Services Regulation Authority · West Midlands
Key facts
- Contract value
- £29,700
- Awarded
- 13 Oct 2019
- Contract starts
- 14 Oct 2019
- Contract ends
- 14 Jan 2020
- Procedure
- Open procedure (below threshold)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Equiniti PLC | £29,700 |
Description
We are seeking to bring in a senior level external consultant to develop a consumer approach and strategy for Ofwat. The consultant will support the development of an approach and strategy for Ofwat aimed at:
- Improving the support provided to vulnerable customers in the water sector;
- Improving complaints handling in the water sector and the use of intelligence to drive improvements in customer service; and
- Achieving greater coherence across the consumer landscape in water, telecom, financial service and energy, ensuring that these services are customer-centric and that vulnerable customers are protected across all these sectors.
The strategy will be presented to senior Ofwat colleagues at the conclusion of the project, and will:
- Form the basis of our response to the Public Accounts Committee (PAC) by December;
- Shape the work programme and approach of the new Ofwat customer team that will mobilise from January 2020; and
- Help shape ongoing engagement with other stakeholders, including:
-other regulators through the UK Regulators Network (UKRN) work programme;
-other regulators working on the PAC response;
-Ofgem on a bilateral basis; and
-the Consumer Council for Water (CCW) and other consumer groups.
Categories (CPV)
- 79400000 Business and management consultancy and related services
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