Oracle E-Business Suite Support
Norfolk County Council · East of England
Key facts
- Closing date
- 04 Jul 2019
- Contract starts
- 07 Aug 2019
- Contract ends
- 07 Aug 2021
- Procedure
- Open procedure (above threshold)
- Buyer type
- Local government
Description
Norfolk County Council (NCC) currently has a 5-year Oracle E-Business Suite (EBS) Support service contract. This contract will expire on 23rd November 2019. NCC requires a 2-year contract to provide EBS support from 24th November 2019 to 23rd November 2021, with an option to extend by up to 1 further year. It is planned that EBS will be decommissioned by December 2021. The service comprises database administration; system administration; EIS report support and development; APEX support and development; maintenance; support; problem and incident management and resolution including developing workarounds; patch and update testing; release management including advising on and applying patches and updates; remote monitoring, diagnosis and resolution; updating the system to deal with legal and regulatory changes, including changes in public sector pension schemes; assistance with software upgrades and changes; and undertaking process improvement projects, including configuration and customisation of EBS and advising on implementation of best practice.
Additional information: Is a Recurrent Procurement Type? : No
Categories (CPV)
- 72261000 Software support services
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