Microsoft Premium Support
Department for Transport · London
Key facts
- Engagement closes
- 30 Jul 2019
- Buyer type
- Central government
Description
This is an annual support contract which covers all Microsoft software and provides us with access to the Microsoft technical resources to resolve any reactive issues and pro-actively manage our Microsoft estate. Which also provides us with training and knowledge (chalk and talk is one of them). Which comes under our proactive services. This also gives us Problem Resolution Support - where we feel Microsoft product has caused a problem - onsite support is given and escalation assistance.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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