1819CS&TDXX Research to Profile and Understand the Assisted Digital and Digitally Excluded Support Needs for Customers
H M REVENUE & CUSTOMS · United Kingdom
Key facts
- Contract value
- £242,000
- Awarded
- 16 Apr 2019
- Contract starts
- 17 Apr 2019
- Contract ends
- 31 Oct 2019
- Procedure
- Other - Mini competition within Lot 3 of the BEIS Research and Evaluation Framework for suppliers who confirmed their interest in receiving HMRC research commissions. (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Kantar | £242,000 |
Description
The aim of the research is to provide updated information on the size and makeup of the population requiring assisted digital and digitally excluded support to update HMRC's understanding of these customers and their specific support needs. The research will consist of a survey with the UK adult population and follow up depth interviews with customers requiring assisted digital and digitally excluded support. Findings from this research are expected to be used in multiple areas across the department to design and deliver services.
Categories (CPV)
- 73110000 Research services
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