SAP 3rd Party Support Service
Glasgow City Council · Scotland
Key facts
- Awarded
- 06 Oct 2025
- Procedure
- Award procedure without prior publication of a call for competition (framework)
- Buyer type
- Local government
Awarded to
| Supplier | Value |
|---|---|
| Support Revolution Limited | — |
Description
The council requires the provision of an SAP 3rd Party Support provider (SAP3PSP) to work alongside CGI for the delivery of the overall SAP support requirements. Whilst CGI provide the main support to SAP, the SAP3PSP will provide additional support around covering bug and error reporting, as well as remediation, system configuration, integration and interoperability support, infrastructure support, security hardening, posture and any customisations required. Where CGI is unable to remediate identified issues or deliver the required updates/functional changes, they will escalate the matter to SAP Customer Specific Support (CCS) for resolution. Where the issue is not covered by SAP CCS , CGI will engage SAP3PSP to resolve it. In addition, SAP3PSP will deliver all regulatory and functional compliance updates for the duration of the contract
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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