Unified Communications
Orbit Group Limited · West Midlands
Key facts
- Engagement closes
- 25 May 2019
- Buyer type
- Housing
Description
We are interested to hear from anybody that are able to service the following requirement:
Orbit are replacing their incumbent contact centre platform due to forthcoming technology obsolescence and future integration requirements.
Replacement Solution -
Orbit envisage the future contact centre solution meeting the following criteria
⢠Orbit do not wish to host any infrastructure within their datacentres and would look to SaaS or hosted solutions as a preference
⢠Orbit are about to implement a new ERP system using Microsoft Dynamics 365 and want to ensure any future telephony platform offers flexible methods of integration into this system.
⢠Orbit wish to ensure that there is a flexible approach to licencing to allow growth and shrinkage as the technology needs of the business change during the aforementioned system rollout.
⢠The solution must support up- to 100 total voice and multimedia agents
⢠The solution must include:
- Webchat. - Email. - Call recording. - Screen recording. - Call quality scorecards - Wallboards - MI reporting
⢠The solution should ideally provide the ability for data to be pushed to/requested from Workforce management applications such as NICE Total view e.g. call arrival volumes/times, intraday data, average handling times for forecasting/scheduling purposes.
⢠Orbit are about to implement Microsoft Teams as a digital workplace and non-contact centre phone system. Any prospective solution should offer a means of call transference and ideally presence sharing between systems.
Please email your response to [email protected] no later than 10:00am 25th May.
Categories (CPV)
Similar open tenders
Conwy County Leisure Facilities CCTV Supply and Install
Location: WalesBuyer: Conwy County Borough Council
Open tenderCloses 26 Nov, 202622 daysValue £100.00kSource Find a TenderConwy County Borough Council is seeking to appoint a suitably qualified and experienced contractor for the supply, installation, commissioning, configuration and 3year maintenance of CCTV systems across seven leisure facilities operated by the Authority. The project forms part of the Council's investment programme to i
Digital Connectivity Programme - 1gb Broadband Install and Service Delivery
Location: ScotlandBuyer: North Lanarkshire Council
Open tenderCloses 8 Dec, 202634 daysValue £85.45mSource Find a TenderNorth Lanarkshire Council (the “Council”) is undertaking a major digital transformation programme to deliver gigabit capable broadband connectivity to approximately 37,000 Council owned social housing properties across the authority area. The programme is a core component of the Council’s Digital Connectivity Masterpla
Term Service Contract for the Installation, Maintenance, Periodic Inspection and Servicing of CCTV Systems
Location: Yorkshire and the HumberBuyer: East Riding of Yorkshire Council
Open tenderCloses 9 Dec, 202635 daysValue £672.00kSource Find a TenderInstallation, maintenance and periodic inspection and testing of Closed Circuit Television Systems (CCTV Systems) in various occupied operational council properties located within the geographical boundaries of the East Riding of Yorkshire.
PURCH3035 Provision of Digital Two-Way Radio Communications System and Infrastructure
Location: ScotlandBuyer: University of Glasgow
Open tenderCloses 25 Nov, 202621 daysSource Public Contracts ScotlandPURCH3035 Provision of Digital Two-Way Radio Communications System and Infrastructure Tender documents available from Public Contracts Scotland. Tender returns should be submitted via Public Contracts Scotland, no paper copies will be accepted. Should paper tenders be submitted, they will be rejected. Further to this
Saltash Guildhall Internal Works
Buyer: Saltash Town Council
Open tenderCloses 30 Nov, 202626 daysSource Contracts FinderSaltash Town Council is seeking tenders from suitably qualified contractors for internal remodelling works at the Guildhall, Lower Fore Street, Saltash. The project comprises refurbishment and adaptation works to support revised council operations and meeting functions, including: Manufacture and installation of besp
Purchase of 475 Smartphones for MKCC
Location: South EastBuyer: Milton Keynes City Council
Open tenderCloses 19 Nov, 202615 daysValue £98.00kSource Find a TenderMilton Keynes City Council are currently out to tender for the provision of 475 Smartphones for Sheltered Housing and ICT staff. Suppliers that would like to take part in this tender process are invited to "Express Interest" upon which they will be given access to the full tender documentation through this e-tendering