DWP Print Services

Plans are in place to run a competition which will cover all aspects of transactional bulk print, managed print and digital solutions. with the intention to have the service commence in April 2021. Additionally at a future date the successful service provider may be required to provide reprographic services. Current operational requirements include (but not limited to): - Receipt and printing of software application generated documents specifically in line with operational business rules e.g. DWP customer notifications and internal reports; - Core print services - including: forms, leaflets, claim packs, envelopes and parliamentary papers; - Enclosing of printed outputs together with inclusions specified by the software application e.g. inserts and reply envelopes; - Mailsorting of sealed envelopes and dispatch preparation ready for collection by one or more postal carriers (postal channels are out with the scope of this contractual arrangement - postal licenses are owned by the Department); - Provision the print requirements which include but are not limited to digital, lithographic and screen printing; - Provide print on demand just in time service; - Proactive management of storage & distribution requirements; - Support the digitisation agenda, the new contract must accommodate DWP customer communications sent via a variety of media utilising both hard copy and digital; - Work closely with the Department to help shape future communication mediums; - Provide innovation and value for money as well as sustainable and socially responsible solutions; - Produce personalised products - including: name badges, date stamps, business cards and local marketing products; - Undertake secure print production and/or storage - including: identity cards, travel warrants and other denoted 'items of value'; - Printing of alternative formats - including: British sign language video, audio and braille; - Deliver direct mail - including: data processing, laser, enclosing and consigning to various postal providers; - Fulfilment and distribution - storage, pick/pack, despatch and stock management; - Provide secure, web-based storage solution for the Department's product artwork, design and information assets; - Provide a Web-to-print online portal allowing the Department's staff to tailor artwork within pre-defined templates; - Provide an online solution for the Department's staff to commission documents in alternative formats; The majority of transactional bulk print files will be generated in a print ready file format, however, there may be some residual extraction and manipulation of customer specific data, generated from front line operational processing systems.Further details of the requirement will be provided in due course in any future notice or competition documentation.

Additional information: Procurement Subject to finalising the scope of the requirement, it is intended that the tendering exercise will be conducted in 2019/20, the relevant Contract Notice is estimated to be published early 2020.

DWP has provided a provisional contract award start and end date. This is subject to change. DWP anticipates a contract duration of 3 +1+1 and transition from the current service in the final year of the existing contracts

Tenderers will be required to provide their tender response electronically using the DWP Bravo application, which utilises a web-based portal. Further details about the eSourcing system can be found in the following link: https://dwp.bravosolution.co.uk/web/login.shtml

DWP's Terms and Conditions will be used. General enquiries should be submitted to [email protected]

The Future of DWP Print

During the lifetime of the new contract the existing DWP Print service is expected to continue to align with Departmental Strategy and better serve the requirement of our customers. Changes will include but are not limited to: - Movement away from printed output and towards alternative customer communication channels including self service - Extended DWP opening hours, resulting in change to the demand patterns and timing of printed output - Greater focus on achieving committed government targets, particularly in the areas of; Small to Medium Enterprise, the Environment and Waste Destruction. - DWP having greater control on aspects of end to end processing, production and in particular the ability to make change in a more timely cost effective manner. - Other operationally generated change yet to be defined. Suppliers will be expected to work in partnership with the Department to respond positively and flexibly to all aspects of future strategic and operational change, demonstrating a clear commitment to innovation and progressive development.

Suppliers Instructions: How to express Interest in this Tender: 1. Register on the eSourcing portal (this is only required once): https://dwp.bravosolution.co.uk & click the link to register - Accept the terms & conditions & click 'continue' - Enter your correct business & user details - Note your chosen username & click 'Save'. You will receive an email with your password (keep this secure). For further assistance regarding the e Tendering portal please consult the online help or the e Tendering helpdesk.

DWP expressly reserves the rights(i)to use a reverse auction; (ii)to cancel this procurement at any stage; (iii)to not award any contract as a result of the procurement process commenced by publication of this notice; (iv)and in no circumstances will DWP be liable for any costs incurred by potential suppliers. Suppliers who are interested in attending a Market Engagement Event should register their interest on the e-sourcing portal by the 18th September 2019. Registration will continue beyond the 18th September 2019 - this date is to elicit interest in the Market Engagement Event.