Arcus Answer Automated FAQ Response
Business Energy and Industrial Strategy · United Kingdom
Key facts
- Contract value
- £95,000
- Awarded
- 26 Sep 2019
- Contract starts
- 30 Sep 2019
- Contract ends
- 31 Mar 2020
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Utilities & transport
Awarded to
| Supplier | Value |
|---|---|
| Arcus Global Limited | £95,000 |
Description
⢠Use of Artificial Intelligence to respond to inbound call questions automatically ⢠Instantly answer customer requests 24/7 x 365 (if required, as agreed between the Parties) ⢠Reliably deliver consistent messages ⢠Provide near real time reporting dashboard ⢠Be quickly implemented using an Agile approach ⢠Give BEIS instant visibility of questions the chatbot is unable to answer ⢠Provide a fast & responsive user experience ⢠Include creation of a dashboard with agreed Management Information (MI)
Additional information: This was awarded from a call off from the Crown commercial service framework G Cloud 11
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
Similar open tenders
EMMS Cyber Security SME Support Programme
Location: Yorkshire and the HumberBuyer: Lincolnshire County Council
Open tenderCloses 18 Nov, 202614 daysValue £65.00kSource Find a TenderIndustrial Cyber Security pilot programme aimed at improving cyber resilience readiness within SME manufacturing businesses. This exercise is being led by the LCC on behalf of Leicestershire, Nottinghamshire, Derbyshire, Northamptonshire, and Greater Lincolnshire.
Digital Connectivity Programme - 1gb Broadband Install and Service Delivery
Location: ScotlandBuyer: North Lanarkshire Council
Open tenderCloses 8 Dec, 202634 daysValue £85.45mSource Find a TenderNorth Lanarkshire Council (the “Council”) is undertaking a major digital transformation programme to deliver gigabit capable broadband connectivity to approximately 37,000 Council owned social housing properties across the authority area. The programme is a core component of the Council’s Digital Connectivity Masterpla
The Spencer Academy Trusts Microsoft Licensing & Support Services
Location: East MidlandsBuyer: THE SPENCER ACADEMIES TRUST
Open tenderCloses 23 Nov, 202619 daysValue £525.00kSource Find a TenderSpencer Academies Trust is seeking a suitably qualified supplier to provide Microsoft Licensing and Support Services. The contract will include the provision, management and support of the Trust's Microsoft licensing estate, including Microsoft 365 A3 and Microsoft 365 A5 licensing, licence administration, subscription
ICT Network Support Services for Tailte Éireann
Location: IrelandBuyer: Tailte Éireann
Open tenderCloses 8 Dec, 202634 daysValue €800.00KSource TEDThe provision of Network maintenance, software and related services to support Tailte Éireanns network infrastructure. The network equipment and services the subject of this tender consists of Cisco and Dell switches and routers and any attached equipment such as GBIC’s etc
Contract for Education and Outreach Programme Management Services
Location: IrelandBuyer: Department of Culture Communications Sport
Open tenderCloses 11 Dec, 202637 daysValue €320.00KSource TEDThe National Archives has been very successful in recent years in broadening the understanding of our role as the keeper of the records of the State amongst the general public. This enhanced public engagement has seen more people visit the National Archives online and in person(outside of the usual academics and resear
Single Party Framework Agreement for the supply of Atlassian Cloud Services and Associated Products
Location: IrelandBuyer: Gambling Regulatory Authority of Ireland
Open tenderCloses 3 Dec, 202629 daysValue €400.00KSource TEDSingle Party Framework Agreement for the supply of Atlassian Cloud Services and Associated Products