Delivery of the Online Dispute Resolution (ODR) Contact Point
Business Energy and Industrial Strategy · United Kingdom
Key facts
- Contract value
- £148,869
- Awarded
- 19 May 2019
- Contract starts
- 30 Jun 2019
- Contract ends
- 31 Dec 2020
- Procedure
- Single tender action (below threshold)
- Buyer type
- Utilities & transport
Awarded to
| Supplier | Value |
|---|---|
| Chartered Trading Standards Institute | £148,869 |
Description
BEIS has awarded a contract to CTSI to continue delivery of the Online Dispute Resolution (ODR) contact point from July 2019 to December 2020. The ODR contact point is a phone and online information and support service to assist parties in disputes about online purchases submitted via a Europe-wide ODR platform. The contract covers the cost of running the service only. ODR facilitates communication between parties in a dispute and a relevant ADR entity. This includes, but is not limited to: assisting consumers submitting a complaint via the platform with completion of relevant documentation; providing the parties and relevant ADR entities with consumer rights information relating to sales and service contracts applying in the Member State hosting the ODR adviser; providing information on the functioning of the platform; providing explanations of the operational rules and processes applied by the relevant ADR entities; and informing the consumer of other means of redress available if a dispute is not resolved through ODR.
Categories (CPV)
- 75110000 General public services
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