Provision of Customer Support Officer for the contact centre at City Hall
Norwich City Council · East of England
Key facts
- Contract value
- £13
- Awarded
- 20 Jun 2017
- Contract starts
- 17 Jul 2017
- Contract ends
- 17 Jul 2018
- Procedure
- Open procedure
- Buyer type
- Local government
Awarded to
| Supplier | Value |
|---|---|
| NPSS Security Services Ltd. | £13 |
Description
Norwich city council has a busy customer contact centre and reception (based at City Hall, Norwich, NR2 1NH) welcoming around 100,000 customer per annum. Customers visit the contact centre to access a wide variety of services including housing advice, parking, council tax, housing benefits, planning etc. The council has a need to provide a Customer support officer (CSO) who will be located in the customer contact centre on a daily basis. NoCC are offering an opportunity for a company to supply a CSO for a period of one year with an option to extend the contract for an additional two years (on a one year at a time basis). The council requirement is for a regular CSO and a relief CSO to be trained for this role. It has been proven that a regular "face" in the contact centre has a positive impact on the overall ambiance on a day to day basis with both customers and council staff alike.
The new contract is planned to commence 18 July 2017
Please note that there are TUPE implications with this contract.
Categories (CPV)
Similar open tenders
RHOI: Ymgyrch Marchnata Integredig, Cyfathrebu a Newid Ymddygiad / Integrated Marketing, Communications and Behaviour Change Campaign
Location: WalesBuyer: Awdurdod Parc Cenedlaethol Eryri
Open tenderCloses 30 Nov, 202625 daysValue £35.00kSource Find a TenderMae RHOI wedi cael ei ysbrydoli gan lwyddiant CopenPay ac mae'n rhan o'r dull rhyngwladol ehangach DestinationPay. Mae'r egwyddor sylfaenol yn syml: anogir pobl i wneud rhywbeth cadarnhaol ar gyfer y lleoedd maen nhw'n ymweld â nhw ac, yn gyfnewid, derbyn gwobr gan fusnes neu sefydliad sy'n cymryd rhan. Bydd y rhaglen
Parliamentary Monitoring Services for Cafcass
Location: United KingdomBuyer: Cafcass
Open tenderCloses 25 Nov, 202620 daysValue £51.00kSource Find a TenderThe Children and Family Court Advisory and Support Service (Cafcass) is seeking to appoint a single Supplier to provide a Parliamentary Monitoring Service. Cafcass operates within a complex and evolving parliamentary, legislative, policy and public-sector environment. Developments across Parliament, government and the
Outsourced Security Services
Location: West MidlandsBuyer: Solihull College and University Centre
Open tenderCloses 4 Dec, 202629 daysValue £1.16mSource Find a TenderThe College’s existing contract for Outsourced Security Services across all campuses expires on 31 May 2027 and has no further extension available. To ensure continuity of provision, a value for money assessment and compliance with the Procurement Act 2023 and College Financial Regulations, the requirement is being com
Employment Readiness and Progression Support Service - Portsmouth 2026
Location: South EastBuyer: Portsmouth City Council
Open tenderCloses 3 Dec, 202628 daysValue £470.00kSource Find a TenderPortsmouth City Council ('the Council') is inviting tenders from suitably qualified Providers to provide a specialist Employment Readiness and Progression Support Service for adults aged 18 and over who have a learning disability and/or are autistic or self-identify as neurodivergent. The Contract will commence on 1 A
Tree Survey Services
Location: South WestBuyer: University of Exeter
Open tenderCloses 19 Nov, 202614 daysValue £45.00kSource Find a TenderUniversity of Exeter invites bidders to submit a quotation for the provision of tree survey services across the Exeter property portfolio. The purpose of this contract is to undertake a planned programme of tree inspections and condition surveys to support the ongoing management of our tree stock and associated health,
QMS Strategic Partner
Location: East of EnglandBuyer: Mid and South Essex NHS Foundation Trust
Open tenderCloses 1 Dec, 202626 daysValue £3.00mSource Find a TenderMid and South Essex NHS Foundation Trust is seeking a Strategic Improvement Partner to support the co-design, implementation and embedding of an organisation-wide Quality Management System (QMS), including improvement capability, leadership development and sustainable skills transfer.