A FRAMEWORK AGREEMENT FOR THE PROVISION OF PATIENT AND NON-PATIENT MESSAGING SERVICES
Surrey and Borders Partnership NHS Foundation Trust · United Kingdom
Key facts
- Awarded
- 25 Nov 2016
- Contract starts
- 01 Jan 2017
- Contract ends
- 31 Dec 2020
- Procedure
- Open procedure
- Buyer type
- Health
Awarded to 8 suppliers
| Supplier | Value |
|---|---|
| PAGEONE COMMUNICATIONS LIMITED | — |
| HEALTHCARE COMMUNICATIONS UK LIMITED | — |
| IMIMOBILE EUROPE LIMITED | — |
| VIRTUAL MAIL ROOM LIMITED | — |
| Textlocal Limited | — |
| Kura (CS) Ltd | — |
| SRCL Ltd (t/a ERS Connect) | — |
| Voice Connect Managed Solutions Ltd | — |
Description
The aim of this project is to procure a multi-Lot, multi-supplier framework agreement to enable the provision of messaging services to support appointment reminders, Friends and Family tests and other similar requirements, using a range of communications technologies that meet the accompanying specifications and any locally-defined requirements.
In addition, the framework suppliers will be required to - ensure continuity of supply, both in terms of volume and content; - provide the means to support the clients in delivering and managing the service in an efficient and cost-effective manner; and - to protect clients against price increases.
Lot Structure Lot 1 Messaging services to mobile telephones, e.g., Short Message Services (SMS) and Multimedia Messaging Services (MMS); Lot 2 Messaging services to computers, e.g., Electronic Mail (eMail) services; Lot 3 Automated voice messages to a landline of mobile telephone, e.g., Interactive Voice Response (IVR); Lot 4 Agent Calls; and Lot 5 A multi-service Lot encompassing a combination of any of the above Lots and potentially, additional linked services, to provide an end-to-end communications service.
Categories (CPV)
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