Universal Credit Booking Service Contact Centre Service Contract
Department for Work and Pensions · London
Key facts
- Contract value
- £8,887,102
- Awarded
- 05 Sep 2016
- Contract starts
- 25 Sep 2016
- Contract ends
- 29 Jul 2018
- Procedure
- Restricted procedure
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Serco Ltd | — |
Description
To deliver the following telephony service lines: Universal Credit Full Service from 30 January 2017 to 29 July 2018 (Handling an Inbound Call from claimants wishing to book an Initial Evidence Interview as part of their UC Claim) Universal Credit Live Service from 01 March 2017 to 31 May 2018 (Making an Outbound Call to claimants who wish to book an Initial Work Search Interview as part of their UC Claim)
Categories (CPV)
- 79512000 Call centre
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