Provision of highly customisable cloud-based software to support our contact handling and incident management processes for GOV.UK
Key facts
- Contract value
- £260,700
- Awarded
- 17 Jun 2017
- Contract starts
- 29 Jun 2017
- Contract ends
- 29 Jun 2018
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Zendesk Inc | £260,700 |
Description
The requirement is for highly customisable cloud-based software to support our contact handling and incident management processes for GOV.UK and potentially in the future for other part of GDS. Specifically, the software package will need to provide easy ability to create custom routing paths for internal GDS users, other government users of our software, enquiries from the general public, and service-related communication from third-party suppliers
Additional information: Awarded via the G-Cloud 9 Framework.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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