Bus Passenger Survey: Autumn 2018 - Spring 2020
Transport Focus · London
Key facts
- Closing date
- 01 Dec 2017
- Contract starts
- 29 Apr 2018
- Contract ends
- 31 Aug 2020
- Procedure
- Open procedure (above threshold)
- Buyer type
- Central government
Description
To measure the journey experience of bus passengers by means of a market research survey. Coverage is primarily England, outside of London, but can also extend to Scotland and Wales. The Bus Passenger Survey was first undertaken by Transport Focus (Passenger Focus at the time) in 2009 with limited coverage, but has since grown to become the recognised measure of bus passenger satisfaction. In each of the past three years, the survey has gathered the views of over 40,000 bus passengers. Through reliable, credible and collaborative work with the bus industry, the survey has become an influential and useful tool. It is used by operators, transport authorities, stakeholder groups and governments for benchmarking and comparing the views of passengers.
Categories (CPV)
- 73110000 Research services
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