Provision of Training and Support to General Practice for the Clerical Management of Clinical Correspondence

NHS Dudley Clinical Commissioning Group is looking to commission a provider to deliver the Provision of Training and Support to General Practice for the Clerical Management of Clinical Correspondence to all of it's registered GP Practices. The contract will be for a duration of up to 30 months.

DCCG wishes to see the following outcomes and benefits delivered to its member practices: Training/Delivery Model • All Dudley CCG Practices (See appendix below) will receive training enabling members of the clerical staff to support GPs and other clinical staff in clinical administration tasks. • The involvement of appropriate clinical governance & supervision within each practice will be clearly communicated by the training provider and agreed with DCCG before training is delivered. • The training will help delegates understand the importance of accurate Read / SNOWMED CT Coding and understanding medical terminology. • The practice will be provided with or supported to produce standard protocols for the handling of clinical correspondence utilising accurate recording of high quality data. • The practice will be supported to refine, through continuous improvement, the protocols developed. • The training received and the protocols developed will not lead to an increase in the MDU or MPS indemnity costs or invalidate said indemnity. • The readiness of each practice to be willing and able to change their working procedures in order to receive the benefits of this new approach will be assessed and training not undertaken if the benefits cannot be delivered.

Required Outcomes

• Following training, all incoming correspondence about patients will be able to be processed safely by a member of the clerical team. • The training will enable the clerical staff to deal with most letters themselves. • Over a time period of not more than one year, practices should be supported to ensure that 80-90 per cent of letters could be processed without the involvement of a GP. • Over a time period of not more than one year, practices should be supported see the benefit of a reduction in the average GP workload for managing clinical correspondence of at least 50%. • The training should deliver higher patient satisfaction through improved pathway timescales and improved monitoring of certain conditions. • Have a safe, efficient and robust system to facilitate audit of the document processing. This will enable safe monitoring and feedback to workflow staff. • The training should deliver higher practice staff satisfaction. 3. Scoping

Our expectation is that the training will be delivered to all Dudley CCG practices interested in undertaking within 18 months, at the most, from the date of contract award and that ongoing support should be delivered for a minimum of 12 months subsequent to the delivery of the training.

Proposals should include any requirements for venue, training equipment, access to IT or clinical systems. The CCG will provide the training venues.

Additional information: Suppliers instructions - How to respond to this Tender: Register your company on the eSourcing portal. Browse to the eSourcing Portal: https://ardengemcsu.bravosolution.co.uk and click the link to register - Accept the terms and conditions and click 'continue' - Enter your correct business and user details. -Note the username you chose and 'Save' when complete. - You will receive an e-mail with your password (please keep this secure). 2. Express an Interest in the tender - Login to the portal with the username/password - Click the 'PQQs / ITTs Open To All Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier). - Click on the relevant ITT (itt_863) to access the content. - Click the 'Express Interest' button at the top of the page. - This will move the ITT into your My ITTs' page. (This is a secure area reserved for your projects only) - You can now access attachments by clicking 'Buyer Attachments' in the ITT Details' box. 3. Responding to the ITT - Click 'My Response' under 'ITT Details', you can choose to 'Create Response' or to 'Decline to Respond'. - You can use the 'Messages' function to communicate with the buyer and seek any clarification. - Note the deadline for completion, then follow the onscreen instructions to complete the ITT. - There may be a mixture of on-line and off-line actions for you to perform (there is detailed on-line help available)

The CCG reserves the right not to award the contract in whole or in part and/or to withdraw the procurement at any stage and that it shall not have any liability for any bid costs.