Integrated Housing Management Solution and Associated Services
Merlin Housing Society · United Kingdom
Key facts
- Estimated value
- £850,000
- Closing date
- 17 Aug 2017
- Contract starts
- 08 Jan 2018
- Contract ends
- 07 Jan 2025
- Buyer type
- Housing
Description
The contracting authority is a housing society and wishes to procure a new fully integrated housing management solution and associated services that enable the delivery of excellent services right first time including: ⢠CRM ⢠repairs management ⢠mobile working ⢠digital services for customers (including web-portal, web-chat and tablet/smartphone apps/re-rendered web portal),. The preferred bidder is expected to be a prime contractor than can supply a solution that is customer-centric with sophisticated customer relationship management (CRM) capabilities, and allow colleagues to work when mobile (off-line as well as online) from any location. It will have a customer, tenancy and property database must interface to a number of other solutions including: ⢠Kirona DRS - Dynamic resource scheduler (currently used for scheduling repairs operatives) ⢠Keystone - asset management system (though we would be interested to consider integrated options) ⢠Open Accounts - our finance system ⢠Documotive - our EDRM and PO management system ⢠Corvu - Our performance management and reporting system It must include self-service capabilities for residents via mobile/tablet app(s) and web-portal(s), and provide web-portal capability for partners. An indicative outline timetable is provided in the SSQ documentation.
Categories (CPV)
- 48100000 Industry specific software package
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