UK SBS FWMRCR17122ACAS - Evaluation of ACAS online advice and guidance 2017
UK SHARED BUSINESS SERVICES LIMITED · United Kingdom
Key facts
- Awarded
- 31 Oct 2017
- Contract starts
- 02 Nov 2017
- Contract ends
- 30 Nov 2018
- Procedure
- Other - Market Research Framework (framework)
- Buyer type
- Other public body
Awarded to
| Supplier | Value |
|---|---|
| IFF Research Limited | — |
Description
The overall objective of this research is to evaluate the quality and user experience of written guidance on the Acas website, and whether the service is meeting customer need, with a view to informing the construction of the new Acas website and ongoing efforts to encourage the use of online guidance rather than the helpline. We would also like to establish a baseline against which we can benchmark in future, once the website has been reengineered. To do this, we would like to evaluate the user experience; the ease with which the user can find what they are looking for; subsequent actions taken by the user on the basis of the information they have accessed; success and failure measures.
Categories (CPV)
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