Master Customer Journey: I am a small business owner and cannot meet my tax liabilities (external research)
H M REVENUE & CUSTOMS · United Kingdom
Key facts
- Contract value
- £15,000
- Awarded
- 18 Sep 2017
- Contract starts
- 16 Oct 2017
- Contract ends
- 02 Feb 2018
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| IPSOS RESEARCH LTD | £15,000 |
Description
Assignment under the Market Research Framework MR130001.
This small-scale qualitative research will look to understand customers' experiences when they are unable to meet their tax obligations. In particular, it will seek to understand the customers' needs and actions at this time, and their experience of interactions with HMRC. This will enable us to improve our services for customers.
Categories (CPV)
- 73000000 Research and development services and related consultancy services
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