1718CSTD03 Tax credits compliance interventions: customer experiences of High Risk Renewals 2017
H M REVENUE & CUSTOMS · United Kingdom
Key facts
- Contract value
- £47,101
- Awarded
- 07 Aug 2017
- Contract starts
- 09 Aug 2017
- Contract ends
- 12 Jan 2018
- Procedure
- Other -
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Verian Group UK Ltd | £47,101 |
Description
1. The High Risk Renewals (HRR) compliance intervention is a process designed by HMRC to check customers' tax credits claims to ensure they are accurate. Following a number of recommendations, changes have been made to deliver an enhanced customer experience, including more proactive contact with customers, when needed. This medium sized qualitative research aims to evaluate customers' experiences of HRR and understand how customers felt about the interactions they had with HMRC. This research will provide evidence on the effectiveness of changes made to HRR and help to inform possible improvements to the HRR process in the future.
Additional information: This contract was let following a mini-competition with the BIS Research & Evaluation Framework, framework reference: CR150025BIS.
Categories (CPV)
- 73100000 Research and experimental development services
Similar open tenders
Ireland West SDZ Designated Activity Company DAC is seeking consultancy services to support the development of an Aviation Circular Economy Hub at Ireland West Airport Knock.
Location: IrelandBuyer: Mayo County Council
Open tenderCloses 24 Nov, 202619 daysValue €125.00KSource TEDMCC are publishing this competition on behalf of Ireland West SDZ Designated Activity Company. The brief is to undertake the market validation, technical, commercial and operational planning development work necessary to establish the proposed Hub’s viability. The tenderer shall identify an appropriate operating model
Westgate Vision 2040 - Multi-Disciplinary Design Team (MDDT) Consultancy Service
Location: IrelandBuyer: Louth County Council
Open tenderCloses 25 Nov, 202620 daysValue €900.00KSource TEDDelivery of detailed design, tender and management of construction phase to handover for Westgate Vision Public Realm Scheme Character Area 1 and 2
Large Grants Due Diligence Framework
Location: ScotlandBuyer: Scottish Enterprise
Open tenderCloses 7 Dec, 202632 daysValue £800.00kSource Find a TenderScottish Enterprise is seeking to appoint suppliers to a 2-lot framework (single supplier per lot) to deliver due diligence assessment services (covering technical and financial evaluation) in support of applications to Scottish Enterprise for grant funding from businesses based (or looking to set up) in Scotland. This
Contract for Education and Outreach Programme Management Services
Location: IrelandBuyer: Department of Culture Communications Sport
Open tenderCloses 11 Dec, 202636 daysValue €320.00KSource TEDThe National Archives has been very successful in recent years in broadening the understanding of our role as the keeper of the records of the State amongst the general public. This enhanced public engagement has seen more people visit the National Archives online and in person(outside of the usual academics and resear
Datblygu Hyfforddwyr a System Hyfforddi Fframwaith Ymgynghori / Coach and Coaching System Development Consultancy Framework
Location: WalesBuyer: Sport Wales
Open tenderCloses 22 Nov, 202617 daysValue £75.00kSource Find a TenderMae Chwaraeon Cymru eisiau caffael a gweithredu fframwaith ymgynghori aml-gyflenwr i gefnogi datblygu hyfforddwyr a'r system hyfforddi ar draws chwaraeon llwybr Cymru. Bydd y fframwaith yn cynnwys Datblygwyr Hyfforddwyr Siartredig CIMSPA sydd â chymwysterau addas i weithio'n uniongyrchol gyda hyfforddwyr, ac ymgynghorw
Evaluation Scoping Studies (2 Lots)
Location: United KingdomBuyer: Gambling Commission
Open tenderCloses 3 Dec, 202628 daysValue £50.00kSource Contracts FinderThe Gambling Commission is seeking to appoint one or two suppliers to conduct two separate evaluation scoping studies under two separate lots. Both studies will contribute to the Commission's aims of increasing our capacity to evaluate new requirements and policies, using data and analytics to make gambling regulation