Omni Channel Contact Centre and Unified Communication Solution
Accent Group Limited · United Kingdom
Key facts
- Contract value
- £758,418
- Awarded
- 23 Jan 2017
- Contract starts
- 24 Jan 2017
- Contract ends
- 22 Jan 2020
- Procedure
- Not specified
- Buyer type
- Housing
Awarded to
| Supplier | Value |
|---|---|
| Freedom Communications | £758,418 |
Description
Accent Corporate Service Limited had a requirement for Omni Channel Contact Centre and Unified communication solution to replace the existing telephony platform based on a 3 + 1 + 1 year contract duration. The contract also covers non mobile lines and minutes arrangements. This was procured through a general further competition on Crown Commercial Framework contract RM1045 Lot 3, 4 & 10. In accordance with the guidance given for use of the framework all suppliers awarded Lot 3, 4 & 10 were invited to submit an offer. Offers were evaluated in accordance with published evaluation criteria. All bidders were advised of Accent Corporate Services Limited award intentions and following a 10 day standstill period a contract was awarded to Freedom Communications (UK) Ltd.
Categories (CPV)
- 48517000 IT software package
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