Helpdesk Software
H M REVENUE & CUSTOMS · United Kingdom
Key facts
- Contract value
- £294,000
- Awarded
- 15 Jan 2023
- Contract starts
- 15 Jan 2023
- Contract ends
- 15 Jan 2024
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| DESKPRO LTD | £294,000 |
Description
The provision of multi-channel helpdesk software for managing customer and citizen requests via email, forms, chat, social and voice.
Features include: ⢠Email ticketing. Manage conversations between users and staff (agents) ⢠Knowledgebase & Manuals. Publish a full set of self-help articles. ⢠Live Chat. Provide 1-1 chat sessions with users. ⢠Voice. Talk to customers with no hardware needed. ⢠News. Publish a blog like set of news content. ⢠ITIL. IT service desk features (e.g. Incidents and Problems). ⢠Mobile Applications. iOS and Android apps are provided free. ⢠Reporting System. Full and detailed reporting system to analyse performance. ⢠CRM. Manage users and organisations. ⢠Social Media. Facebook, Twitter, Whatsapp, Instagram and Wechat
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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