RSSB2452 Creating a customer service ethos in RSSB
Key facts
- Contract value
- £50,000
- Awarded
- 02 Apr 2017
- Contract starts
- 09 Apr 2017
- Contract ends
- 31 Jul 2017
- Procedure
- Open procedure
- Buyer type
- Utilities & transport
Awarded to
| Supplier | Value |
|---|---|
| touchstone renard | — |
Description
RSSB recognised in 2015 that it needed to improve its approach to member understanding, engagement and communication and has taken initial steps to strengthen internal capability. In November 2016, the Office of Rail and Road (ORR) published their report into independent review of RSSB (http://orr.gov.uk/consultations/closed-consultations/railway-safety-consultations/orrs-independent-review-of-rssb-in-2016) and made several recommendations.
In accordance with the background given above, RSSB is seeking an experienced and independent provider to recommend how to create, embed, maintain and improve customer service behaviour and culture within the company.
Additional information: Please submit your responses before 15:00 on 15th March 2017 to [email protected].
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