SPS-02244 Microsoft Service Support
Scottish Prison Service · Scotland
Key facts
- Contract value
- £282,900
- Awarded
- 15 Aug 2025
- Procedure
- Award procedure without prior publication of a call for competition
- Buyer type
- Local government
Awarded to
| Supplier | Value |
|---|---|
| Bridgeall | £282,900 |
Description
The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following: -Technical Support – Organisation wide 24/7 problem resolution support – As needed without limit on hours spent resolving or number of incidents. -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve. -Escalation Management – Named resource assigned for critical issues. -IT health – On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender) -Account Management – Designated Customer Success Account Manager -Optional Technical Training – On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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