Tender for the Provision of Security Services

The University's Security Service operates 24 hours 365 day a year available to assist students, staff and visitors on any security related issue. The purpose of this contract is for the University to partner with a Contractor who will be able to supplement the existing internal capability with additional resources or specialist support in order to provide a professionally managed, high quality security and guarding service that complies with all legislation governing the security industry and enforcing the University's security policy.

The University seeks a Contractor who can demonstrate a high level of understanding of the Higher Education sector and the unique requirements thereof. They must be capable of working as part of a joined up team, able to contribute to developing solutions that meet the University's requirements and be committed to collaborating on problem-solving should any issues arise.

The aim of the University's Security Service is to: Prevent unauthorised access to University premises. Protect life and limb of all persons on the premises. Protect University property and all other property on University premises. Protect confidential and sensitive information. Maintain a level of security consistent with the academic freedom in an environment of learning. It will be role of the successful Contractor to support the University in meeting these aims and to commit to a culture of continuous improvement over the term of the contract.

There should be a clear and comprehensive pricing mechanism to help identify cost savings over the term of the contract. Retaining this transparency will be absolutely critical to validating costs and charges (even to the extent of third party costs that are being passed on).

The Service: The Contractor's duties shall include, but not be limited to: Internal and external patrolling (day and night), including static guarding and provision of a visual deterrent. Access control (day and night). Provide reception and concierge services Incident management and emergency response, including but not limited to fire alarms, evacuations and first aid. Supervise vehicles and parking regulations on premises as required. Operating security equipment, including CCTV, radios, and alarm systems. Customer service and responding to requests for assistance. Incident management, including the management of protest activity. Escorting and chaperoning VIPs and visitors. Participation in emergency evacuations and investigate the causes of alarm activations. Reporting and, where possible preventing, health and safety hazards and providing first aid assistance.

The contract term will comprise of an initial period of 3 years with an option to extend by a further 2 years [3 + 2 years], subject to satisfactory performance.

The procurement process will run in 2 stages: Stage 1 - Pre-Qualification stage: an overall pass ma...