Framework Agreement for the Provision of Financial Services

This notice has been issued by the British Red Cross on behalf of the Lebanese Red Cross only. The Lebanese Red Cross (LRC) is looking for service providers who are able to facilitate all or any of the following mechanisms of cash and voucher transfers. This includes: 1) Provision of closed-loop card (or other biometric) solution. (Including e-voucher cards); 2) Provision of open-loop card (or other biometric) solution - ATM/POS cards; and 3) Transfer to a named beneficiary via local money agent / bank / post office. This lot is likely to be applicable to: Banks; Card Providers; International Remittance agents; and Closed Loop payment system providers LRC is assessing assistance implementation mechanism's in Lebanon, with the aim to increase the efficiency of the aid delivery, increasing their Cash Tool Box, and improve monitoring and data analysis. ATM cards will be used as part of the on-going cash programme being run by LRC in Lebanon and will reach between 1500 - 5000 Households per month. Electronic vouchers will be tested through a pilot as one of the ways of delivering cash-based assistance to project beneficiaries in the selected locations. The pilot will target 500 Households with monthly assistance, with 5 - 10 independent participating vendors contracted directly by LRC for the duration of the programme. With a view to scale-up in 2018 Wire Transfers will be tested when an appropriate project has been identified and will remain on a standby agr...duration v. Costs for additional technology - including but not limited to: a. Handsets / readers b. POS devices c. Cards vi. Your experience with other NGO's in managing this service (Value, NGO and # of beneficiaries) Implementation environment: Connectivity: various mobile networks are available although not always reliable in the programme locations. Electricity: most of the area is dependent on city power and back-up generators. City power comes on irregular schedule Vendor and Literacy and Numeracy (e-vouchers only) Vendors using the electronic voucher system will have medium to high literacy and numeracy skills Participant Literacy and Numeracy:. Participants using the electronic voucher system will have a range of literacy and numeracy skills, including some illiterate users. We seek solutions that are accessible to vulnerable populations with low literacy and numeracy skills, and limited experience with mobile and other technologies. However, we recognize that some vulnerable participants may require additional assistance to complete any ATM/Wire Transfer or Voucher transaction and seek to identify an appropriate balance between accessibility for vulnerable users while still offering efficiency and transparency gains. Open meetings with suppliers (bidders must register in advance via Email if they wish to participate). International bidders will be sent conference call instructions. Date: Friday, 14 July, 2017 Location: Spears Time: 10:00am