Personal Independence Payments
Department for Work and Pensions · London
Key facts
- Contract value
- £8,209,519
- Awarded
- 27 Mar 2016
- Contract starts
- 31 Mar 2016
- Contract ends
- 28 Feb 2017
- Procedure
- Direct award
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Serco Ltd | £8,209,519 |
Description
To work in partnership with DWP to deliver a new claims telephony service for customers wishing to make a new claim to Personal Independence Payment and customers currently paid Disability Living Allowance to make a new claim for Personal Independence Payment as part of programme for PIP reassessment. This is required to support growth in PIP demand as a result of the accelerated expansion of the managed reassessment of existing Disability Living Allowance cases programme of work.
Categories (CPV)
- 79512000 Call centre
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